NAT VPNPayment completed but no subscription: what to check
Start with the account dashboard and transaction status. Returning from a payment page does not by itself confirm successful payment.
Return to the dashboard
Open the dashboard in the same account where you made the purchase.
If the subscription is already active and the connection link is available, continue with setup.
You do not need to purchase again.
Compare the transaction status
Check the status with the payment service or in your banking app.
If the transaction is still processing, wait for the result.
If the money has been charged but there is no access, refresh the dashboard once and contact support.
Do not pay for the same order again just because an error appeared or the payment page stayed open.
Check your sign-in method
If you purchased through Telegram, sign in using that same Telegram account.
If you used email or Google, check the selected address.
Tell support how you purchased and how you signed in this time.
Prepare details for support
Provide the date, approximate time, amount, payment method and transaction or order number, if available.
Include the error message.
Hide unnecessary personal information in screenshots.
Do not share your password, SMS sign-in code, CVV, full card number or universal connection link. Support does not need remote access to your banking app.